Here at Senses and Scents, we try our best to make everyone happy, as a small business we gladly honor our 30-day return policy under the following circumstances:
If you're not happy with your finished product for any of the following reasons:
Incomplete burn-through, different than requested, wrong color other than requested, wrong size other than requested, or any reason that it appears to be our fault , we will be more than happy to exchange it for you or return it .
Ways to return or exchange:
Fill out the below form with as much pertinent information as possible. We will contact you, or start the return/exchange immediately.
Because our products are made to order, and can be customized, unless defective, it can't be returned.
No returns will be accepted after 30 days of receipt of purchase. Items with noticeable wear and damage (unless caused in shipping) cannot be returned. Items must be in like new condition to be eligible for return.
We will pay for the shipping of defective products.
Any questions? Please contact us at: firstname.lastname@example.org